Terms of service

Terms of Service

Last updated: September 7, 2026

Welcome to Essential. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing our website, browsing our products, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. About Our Store

Essential. operates this online store and website, including its products, content, features, services, and related functionality.

Our store is powered by Shopify, which provides the technology used to operate our online shopping platform and process transactions.

We may use third-party suppliers, fulfillment providers, and logistics partners to source, process, package, and ship orders to customers.

Our fulfillment partners may include CJdropshipping and other service providers selected by us.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not use our products, website, or services for fraudulent or unauthorized activities.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your device or screen.
Product dimensions may have minor variations.
Packaging and product presentation may change without prior notice.
Product specifications may be updated by manufacturers or suppliers.
We do not guarantee that every product description or image will always be completely error-free.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to:

Limit quantities purchased;
Refuse or cancel orders;
Discontinue products;
Change product prices;
Modify product specifications;
Correct pricing or listing errors.

If an item becomes unavailable after you place an order, we may contact you regarding an alternative, replacement, or refund.

5. Orders

Placing an order constitutes an offer to purchase the selected products.

After placing an order, you should receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted for fulfillment.

We reserve the right to refuse or cancel an order for reasons including:

Product availability;
Pricing or listing errors;
Suspected fraudulent activity;
Incorrect customer information;
Shipping restrictions;
Payment issues;
Supplier or fulfillment limitations.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Prices and Payments

All product prices displayed on our website are subject to change without notice.

The price charged to you will generally be the price displayed at the time your order is placed, except where an obvious pricing or listing error has occurred.

You agree to provide accurate billing and payment information.

We use third-party payment processors and Shopify's payment infrastructure where applicable. We do not directly store complete payment card information on our servers.

7. Third-Party Fulfillment

To fulfill customer orders, we may use third-party suppliers and fulfillment services.

This means that your order may be:

Sourced from a third-party supplier;
Processed by a fulfillment partner;
Shipped from a location different from our business address;
Delivered using an independent shipping carrier.

We may share information necessary to fulfill your order with relevant suppliers, fulfillment providers, and shipping companies in accordance with our Privacy Policy.

Our use of third-party fulfillment services does not change your relationship with Essential. as the seller of the products you purchase from our website.

8. Shipping and Delivery

We aim to provide estimated shipping and delivery information on relevant product pages or during checkout.

Delivery times are estimates and are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by:

Customs processing;
Carrier delays;
Weather;
Holidays;
Incorrect shipping information;
Shipping restrictions;
International transportation delays;
Supplier or fulfillment delays;
Events outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping Policy for additional information regarding shipping and delivery.

9. Customs, Duties and Taxes

Depending on your destination, your order may be subject to customs duties, import taxes, VAT, brokerage charges, or other government fees.

Where applicable, these charges may be imposed by the destination country and may not be included in the product price or shipping charge shown at checkout.

You are responsible for complying with applicable import requirements and paying any applicable charges unless otherwise stated at checkout.

10. Returns, Refunds and Replacements

Our returns and refunds are governed by our Return & Refund Policy.

If your product arrives damaged, defective, incorrect, or otherwise qualifies for a refund or replacement, please contact us before returning the item.

Unauthorized returns may not be accepted.

We may require photographs, videos, order information, or other reasonable evidence to investigate a claim.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it enters fulfillment.

However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.

In such circumstances, the order will be handled according to our Return & Refund Policy.

12. Prohibited Uses

You agree not to use our website or Services to:

Violate any applicable law or regulation;
Commit fraud or facilitate fraudulent transactions;
Attempt to gain unauthorized access to our website or systems;
Interfere with the security or operation of our website;
Copy, reproduce, or exploit our content without authorization;
Upload malicious software or harmful code;
Collect personal information from other users without authorization;
Misrepresent your identity or affiliation;
Use our products or Services for unlawful purposes.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these terms have been violated.

13. Intellectual Property

Unless otherwise stated, the content available on our website, including text, graphics, logos, images, product descriptions, designs, and other materials, belongs to Essential. or is used with appropriate permission or licensing.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

Third-party trademarks, logos, product names, and brand names remain the property of their respective owners.

14. User Communications and Reviews

If you submit reviews, comments, feedback, photographs, or other content to us, you agree that the content:

Is truthful and not misleading;
Does not violate the rights of another person;
Does not contain unlawful, abusive, defamatory, or fraudulent material;
Does not contain malicious code;
Does not infringe intellectual property rights.

By submitting content, you grant us permission to use, reproduce, display, and publish that content in connection with our business and marketing activities, subject to applicable law.

We reserve the right to remove content that violates these requirements.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, services, payment providers, shipping providers, or other platforms.

We are not responsible for the content, availability, security, policies, or practices of third-party services that we do not control.

Your use of third-party services may be subject to their own terms and policies.

16. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" and "as is" basis.

We do not guarantee that:

Our website will always be available;
The website will be completely error-free;
Product availability will never change;
Delivery estimates will always be met;
Third-party services will operate without interruption;
Every product will meet your individual expectations.

Nothing in these Terms limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Essential. will not be responsible for indirect, incidental, consequential, or special losses arising from your use of our website or products, including losses resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Essential. and its service providers harmless from claims, liabilities, damages, losses, and expenses arising from:

Your violation of these Terms;
Your unlawful use of our website;
Your misuse of our products;
Your violation of another person's rights;
Your fraudulent or unauthorized activities.

19. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, Services, legal requirements, or operational practices.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which Essential. operates, except where mandatory consumer protection laws provide otherwise.

Nothing in these Terms is intended to remove or restrict any mandatory rights you may have under applicable consumer protection laws.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

22. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies published on our website, constitute the agreement governing your use of our Services and purchases from our store.